Charles Garth

Last updated: October 2025
Company: Charles Garth Limited
Company number: 09280427
Registered office: Elmwood House, York Road, Kirk Hammerton, York, YO26 8DH
Email: admin@charlesgarth.com
Data Controller: Roxanna Parkins (rs@charlesgarth.com)
ICO registration: ZB372457

1. Purpose of this policy

This policy explains how we handle personal information collected through our website, emails, and related marketing activities. We are committed to protecting your privacy and complying with UK data protection law (UK GDPR and the Data Protection Act 2018).

2. What data we collect

We may collect:

• Your name, email address, phone number, and organisation when you contact us through the website form or by email.
• Your name and email if you sign up for our newsletter.
• Technical data such as IP address and site activity (through Google Analytics cookies).

We do not collect sensitive personal data through our website.

3. How we use your information

We use personal information to:

• Respond to your enquiries and provide professional services.
• Send newsletters and updates (only if you’ve opted in).
• Improve our website through anonymous analytics data.

We will never sell your data or share it for marketing purposes with other organisations.

4. Lawful basis for processing

We process your information because:

• You’ve given consent (for newsletters or optional contact forms).
• We have a legitimate interest in responding to enquiries and managing projects.
• We must comply with our legal and regulatory duties.

5. Where and how your data is stored

Your data is stored securely on Microsoft 365 and Capsule CRM systems. We may share limited data with our website host, The Fuse Creative Marketing, only to maintain our site and forms.

All systems use password protection and encryption.

6. How long we keep your data

• Enquiry data: kept for up to 12 months.
• Client and project records: kept for up to 6 years after work completes.
  We securely delete or anonymise data once no longer needed.

7. Marketing

We may send newsletters or updates via Mailchimp. You can unsubscribe at any time using the link in the email or by contacting admin@charlesgarth.com.

8. Cookies and website tracking

Our website uses small files called cookies to make the site work properly and to measure how visitors use it.
We use:

• Essential cookies to enable site functionality.
• Google Analytics cookies to collect anonymous visitor statistics.

You can manage or disable cookies through your browser settings.
See the Cookie Notice below for details.

9. Your rights

You have the right to:

• Ask for a copy of your data.
• Ask us to correct or delete your data.
• Withdraw consent for marketing.
• Complain to the Information Commissioner’s Office if you’re unhappy with how we handle your data.

To exercise these rights, contact admin@charlesgarth.com.
For further guidance, visit the ICO: www.ico.org.uk.

Cookie Notice

Our site uses cookies to make it work properly and help us understand how it’s used.
You’ll see a cookie consent banner when you first visit the site. You can accept or reject non-essential cookies at any time.

Cookies we use:

• Necessary cookies – remember your preferences and enable secure access.
• Analytics cookies (Google Analytics) – collect anonymous data about visitor numbers and site use.

You can delete cookies through your browser or visit www.aboutcookies.org for more information.